942 800 416 info@hotelfelisa.es

FAQ | FREQUENT QUESTIONS

And useful information for your experience
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FAQ | FREQUENTLY ASKED QUESTIONS AND USEFUL INFORMATION

The hotel check-in and check-out times, access to the spa, the advantages of booking through our official website … On this page we solve the most frequently asked questions and the most common doubts that our clients usually have so that you can better organize your experience during the days you spend staying at Hotel Spa Felisa. If you have any other questions or concerns, we are at your disposal through our contact form, by phone or through our profiles in social networks.

INFORMATION ABOUT SCHEDULES
  • Check in – check out

Check in from 2 p.m.; Check out until 12 a.m.

  • Reception hours

We have 24 hour reception. However, if you are going to arrive later than 10 p.m., please call us to let us know that you are coming to the hotel.

  • Breakfast timetable

Breakfast at Felisa Hotel is from 8 to 10:30 am. Otherwise, you can always have breakfast at Taberna de Luis at any time from 6:30 a.m. Temporarily, due to Covid measures, breakfast at the Hotel Felisa is continental breakfast served at the table for the duration of the restrictions.

INFORMATION ABOUT THE RESTAURANT
  • Meals and dinners

If you take half board at Hotel Felisa, dinner will be from 8 p.m to 10:30 p.m.

For lunch, you can eat at the Taberna de Luis, where we always have a menu for 12 euros at lunch time from 1 p.m. to 4 p.m.

For dinner, you can also dine at La Taberna de Luis with our extensive menu with pizzas, portions, hamburgers, sandwiches…

INFORMATION ABOUT DISCOUNTS AND RESERVATIONS ON THE WEB

Is the best price guaranteed by booking through the web?

Yes, on the web you will always find the lowest price compared to other agencies and web pages. To guarantee this, if you find it cheaper, with the same conditions, we will keep you the best price and we will refund the difference.

Is it safe to book through the web?

Of course, we work with external companies that guarantee the security and confidentiality of online payments.

Are there discounts and benefits for booking through the web?

Yes, we always offer the best price and, in addition, several discounts that you can only enjoy if you book through our website:

 

  • 10% discount on all our rates for reservations through the web
  • Flexible and free cancellation up to two days before. No advance payment.
INFORMATION ABOUT THE SPA
  • SPA opening hours

The spa is open from 10 am to 9 pm. Children’s hours are from 1 p.m. to 4:30p.m. Only for children from 5 to 12 years old. In low season, from October to March, we only open the spa on weekends and holidays.

OTHER USEFUL INFORMATION
  • Parking:

We have free private and guarded parking and also a covered garage.

  • Pets policy

We do not accept pets in the hotel.

YOU ALREADY KNOW ALL THE INFORMATION: NOW CHOOSE THE TYPE OF ROOM AND LIVE AN UNFORGETTABLE EXPERIENCE IN CANTABRIA