FAQ | FREQUENTLY ASKED QUESTIONS
WE ANSWER YOUR QUESTIONS
FAQ | FREQUENTLY ASKED QUESTIONS
Check-in and check-out times at the hotel, access to the spa or the advantages of booking through our official website. On this page we answer the most frequently asked questions and the most common doubts that our clients usually have, so that you can better organize your experience during the days you spend staying at Hotel Spa Felisa. If you have any other doubt or question, we are at your disposal through our contact form, by phone or by email.
SCHEDULE INFORMATION
Check in – check out:
You can enter the hotel from 4 pm; check out is permitted until 12 noon.
Reception hours
We have a 24-hour reception. Likewise, if you are going to arrive after 10 pm, please call us to let us know that you will be coming to the hotel.
Breakfast hours
Breakfast at the Felisa hotel is from 8 am to 10:30 am. If not, you can always have breakfast or a drink at La Taberna at any time from 6:30 am.
INFORMATION ABOUT DISCOUNTS AND RESERVATIONS ON THE WEB
Is the best price guaranteed when booking through the website?
Yes, you will always find the lowest price on the website compared to other agencies and websites. To ensure this, if you find it cheaper, with the same conditions, we will keep the best price and refund the difference.
Is it safe to book through the website?
Of course, we work with external companies that guarantee the security and confidentiality of online payments.
Are there discounts and advantages for booking through the website?
Yes, we always offer the best price and also several advantages that you can only enjoy if you book through our website:
- Relaxing getaways with spa and massages
- Extras to add to your reservation
- Free massage for 3 nights or more on the relaxing getaway with daily access to the spa
SPA INFORMATION
We have a complete thermal circuit with: Dynamic pool with bubble beds, waterfall, curtains and cannons, underwater jets at different levels, cold zone, jacuzzi, Finnish sauna, Roman bath, mist shower, bithermal and aroma shower and relaxation chairs.
You can add your 90-minute thermal circuit with our relaxation getaways or as an extra, booking through our website.
We also have a wide variety of additional treatments.
In low season, from October to March, we only open the spa on weekends and holidays.
Hours
From 10:00 a.m. to 2:00 p.m. and from 1:00 p.m. to 2:00 p.m. 17:00h to 22:00h
Children’s schedule
From 13:30h to 17:00h (5 to 15 years old)
OTHER USEFUL INFORMATION
Parking
We have free private parking outside.
Pets
We do not accept pets in the hotel.