FAQ | FREQUENTLY ASKED QUESTIONS
WE ANSWER YOUR QUESTIONS
FAQ | FREQUENTLY ASKED QUESTIONS
Check-in and check-out times at the hotel, access to the spa or the advantages of booking through our official website. On this page we answer the most frequently asked questions and the most common doubts that our clients usually have, so that you can better organize your experience during the days you spend staying at Hotel Spa Felisa. If you have any other doubt or question, we are at your disposal through our contact form, by phone or by email.
SCHEDULE INFORMATION
Check-in – Check-out:
You may access your room from 4:00 PM onwards, and you must vacate it by 12:00 PM on the day of your departure.
Reception Hours
Our reception is open 24 hours a day. If you plan to arrive after 10:00 PM, please let us know by phone.
Breakfast Hours
Breakfast at Hotel Felisa is served from 8:30 AM to 10:30 AM. You can book it when making your reservation or upon arrival at the reception, for a price of €14 per person, per night. If you would prefer to have breakfast earlier or get something to eat outside of these hours, you can visit La Taberna, which opens at 6:30 AM on weekdays and at 8:00 AM on weekends.
INFORMATION ABOUT DISCOUNTS AND RESERVATIONS ON THE WEB
Is the best price guaranteed when booking through the website?
Yes. On our website, you will find the best price available—better than what is offered by other agencies or booking platforms. If you find a lower rate for the same dates and under identical conditions, we will match that price for you.
Is it safe to book through the website?
Absolutely. We work with specialized providers who ensure the security and confidentiality of online payments.
Are there discounts or perks for booking through the website?
Yes. By booking directly on our website, you can enjoy exclusive benefits, such as relaxing spa getaways that include massages, various extras to personalize your stay, and a complimentary massage—available with select three-night (or longer) spa getaways that include daily spa access (subject to the specific terms of the offer).
SPA INFORMATION
What does the thermal-leisure circuit include?
We offer a comprehensive 90-minute thermal-leisure circuit that includes a dynamic pool with bubble beds, a waterfall, water curtains and cannons, underwater jets at various levels, a cold-plunge area, a Jacuzzi, a Finnish sauna, a Roman bath, a mist shower, a bi-thermal shower, an aromatherapy shower, and relaxation loungers.
How can I book the thermal-leisure circuit?
You can add the circuit to one of our relaxation getaway packages or book it as an extra during the reservation process on our website. We also offer a wide range of additional treatments.
What are the spa’s opening hours?
During the low season—from October to March—the spa is open only on weekends and public holidays.
Summer hours
- Monday to Friday: 5:00 PM – 9:00 PM
- Saturdays: 10:00 AM – 2:00 PM and 5:00 PM – 10:00 PM
- Sundays: 10:00 AM – 2:00 PM and 5:00 PM – 9:00 PM
Hours for the rest of the year
- Fridays: 5:00 PM – 9:00 PM
- Saturdays: 10:00 AM – 2:00 PM and 5:00 PM – 10:00 PM
- Sundays: 10:00 AM – 2:00 PM
Children’s hours
Are children allowed in the spa?
Yes, children aged 5 to 14 may access the spa between 2:00 PM and 5:00 PM.
OTHER USEFUL INFORMATION
Parking
Does the hotel have parking?
Yes, we have free private outdoor parking for our guests.
Pets
Are pets allowed in the hotel?
No, pets are not currently allowed at the hotel.
Food intolerances
Can you adapt breakfasts and menus to food intolerances or special diets?
During breakfast and restaurant opening periods, we cannot individually adapt the menus to food intolerances or special diets. However, we offer a wide variety of products so that each guest can choose according to their preferences and needs.